Return & Refund Policy
At Minoze Lighting, customer satisfaction is important to us. Please review our return and refund policy below:
1. Standard Products
For in-stock standard products, we offer a 7-day return and refund policy from the date of delivery, provided that:
- The product is unused and in its original condition.
- The product has not been installed, modified, or damaged.
- Original packaging and accessories are included.
For returns due to reasons unrelated to product quality, customers are responsible for all return shipping costs.
2. Quality Issues
If a product arrives damaged, defective, or has a verified manufacturing quality issue, Minoze Lighting will provide one of the following solutions at no additional cost:
- Free replacement of the defective product;
- Replacement parts shipment;
- Full refund, subject to verification of the issue.
Please contact our customer service team within 7 days of receiving the product and provide photos or videos showing the issue.
3. Custom-Made Products
Customized products, including products manufactured according to customer specifications, dimensions, finishes, materials, or special requirements, are non-returnable and non-refundable unless there is a verified manufacturing defect or quality issue.
4. Non-Quality Related Returns
For products that are delivered as ordered and without defects:
- Return requests may be accepted within 7 days for standard stock items only.
- Shipping charges, customs fees, duties, and return freight costs are non-refundable.
- Refunds will be processed after the returned items are inspected and approved.
5. Refund Processing
Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider and financial institution.